Privacy Policy - Glen Parva Travel

1. Information We Collect

We collect information that you provide directly to us when you book our services or contact us. This includes:

Name and contact details (phone number, email address)
Pickup and destination addresses
Flight information (for airport transfers)
Travel dates and times
Number of passengers
Special requirements or requests
Payment information (processed securely through our payment providers)

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver our airport transfer services
To communicate with you about your booking
To process payments for our services
To track flights and adjust pickup times accordingly
To improve our services and customer experience
To comply with legal obligations
To send you important service updates or changes

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: To fulfill our contractual obligations to provide transport services
Legitimate Interest: To improve our services and communicate effectively with customers
Legal Obligation: To comply with tax, accounting, and regulatory requirements
Consent: For marketing communications (where applicable)

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With our drivers and operational staff to provide the requested services
With payment processors to handle secure transactions
With regulatory authorities when required by law
With professional advisors (lawyers, accountants) for business purposes
In the event of a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Secure storage of physical and electronic records
Access controls to limit who can view your information
Regular security reviews and updates
Secure communication channels for sensitive information
Staff training on data protection requirements

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain our relationship with you
Comply with legal, regulatory, tax, accounting requirements
Resolve disputes and enforce our agreements

Typically, we retain booking information for 7 years for tax and accounting purposes, after which it is securely deleted.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right of Rectification: Request correction of inaccurate or incomplete data
Right of Erasure: Request deletion of your personal data (subject to legal requirements)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another provider
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for data processing (where applicable)

8. Cookies and Website Data

Our website may use cookies and similar technologies to:

Improve website functionality and user experience
Remember your preferences
Analyze website usage and performance

You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by email or through our website.

Last updated: December 2024

Contact Us About Privacy

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Phone: 0781 410 0100

Email: info@glenparvatravel.co.uk

Address: Glen Parva, Leicester, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.